The customer surface
Know what your customers see when they sign in, and at which address.
Updated 23 September 2026
- Why
- Your customers ring to ask where an order is and what a quote said, and the answers are already in your workspace.
- What
- A branded sign in where each customer sees exactly their own records and nothing else.
- How
- Switch Commerce on, choose a prefix, then give each customer an access code.
The two addresses
| Address | Form | Plans |
|---|---|---|
| Path address | kabaido.ai/c/<prefix> | Every plan |
| Your Kabaido address | <prefix>.kabaido.ai | Pro, Ultra and Max |
Both open the same surface. On the Free plan the path address is the one you share.
What a customer sees
| Area | Available when |
|---|---|
| Quotes, Orders and Documents | Always, because Commerce brings them |
| Items | Service Centre is on |
| Deliveries | Route is on |
| Designs | Design Engineer is on |
| Wizards | Wizard is on |
| Ask (the customer AI) | You switch it on: see the customer AI |
Each area also needs its own switch on in Customer facing settings. An area whose gate fails is simply not there.
The home page shows a card per open area: quotes awaiting a decision, orders in progress, items with you, deliveries in the next seven days and the newest documents. Every screen carries Powered by Kabaido in the footer.
Customer sign inhartwell.kabaido.ai
The sign in Hartwell Precision Tooling Ltd gives its customers, as Ashworth Aerospace Ltd sees it: a quote awaiting their decision with its total, and their orders, in Hartwell Precision Tooling Ltd's own colour.
Demonstration data
Related
- Activating your addressChoose a prefix and bring your customer address live.
- What a customer can and cannot doKnow exactly what a signed in customer can read and change.
- The customer facing trust boundaryKnow why a customer signed in to your Commerce surface can see their own records and nothing else.