Route
Take a confirmed order to the door: deliveries, runs, loading, vehicles and couriers.
Updated 23 September 2026
- Why
- A promised delivery date is only useful if the day, the van and the proof all hold.
- What
- The consignments, runs, loading, vehicles and couriers that take a confirmed order to the door.
- How
- Deliveries come from orders, runs sequence the stops, and every scan writes a trace event.
Find it at /app/route: a full screen workbench under Operations. Brought by Route.
Commerce adds to it when it is on as well.
Views
| View | What it shows | Added by |
|---|---|---|
| Deliveries | Every consignment with its promised window, packages, state, tracking and delivery cost. | Route |
| Runs | One vehicle's day of stops, sequenced, with straight line distance and arrival times. | Route |
| Loading | Scan each package aboard, last drop first; the missing count stays until zero. | Route |
| Vehicles | Vans with capacity, rates, MOT and service dates, and days off the road. | Route |
| Couriers | Carrier accounts, what each carries and costs, and tracking links where you set one. | Route |
Parts you meet here
A delivery's states
Pending, Ready, Picked, Packed, Dispatched, Out for delivery, then Delivered; Failed where it does not arrive, and Returned when delivered goods come back. See the delivery lifecycle. The order side of this is the Deliveries view in Orders.
Runs, Loading and Vehicles open only when the workspace's own transport setting is on; until then Route works through Deliveries and Couriers. There is no switch for it in Settings yet; see vans and runs. A driver's van signs in and works at /app/route/drive.
Switch Route off and, while this area still holds records, it stays readable under a banner that says so. Nothing is deleted, and changes are refused until it is back on in Settings then Products.
Related
- RouteRoute takes the confirmed order and gets it to the customer's door.
- The delivery lifecycleRaise a delivery from an order and move it from pending to delivered, knowing what each step does to the order and the stock.
- Vans and runsKeep your vehicles, their capacity and their days off the road, and plan and close a day's run for each van.
- The driver stationDrive a day's run from a phone: the next stop, navigation and the outcome at each door, with or without signal.