How the site and the platform fit together
Understand what is shared between your site and your Kabaido account, and what happens to an order placed online.
Updated 23 September 2026
- Why
- A site with its own products, customers and orders is one more system to keep in step.
- How
- The site reads from your workspace and writes back into it through a connection we hold.
| On the site | In the platform |
|---|---|
| A product page | A catalogue record, including its price and specification |
| A registered account | A customer, matched by contact email, with any special pricing you have agreed |
| An order placed online | A platform order with your numbering, your VAT rate, documents and notifications |
| An enquiry form | An enquiry in the workbench queue |
| A product finder | A wizard, run against the same catalogue |
An order arrives only after the site's own payment is confirmed. A line whose SKU is not in your catalogue stays a manual line.
Inviting your existing customers
On a customer record, Invite to your website emails their contact a link to create a trade account. Nothing else changes until they register.
Length priced products
A catalogue product can be priced against one dimension, such as a length, with an add on and a minimum charge, so cut to size stock sells online without a configurator. A real configurator is a Design Engineer design module.
The connection
The link is a key we mint and hold, not something you configure. A content edit is pushed to the site when you save it. If you leave, your catalogue, customers and orders are already in the platform: see export your data.
Related
- The website buildUnderstand what a Commerce website build is, what it costs and how it starts.
- OrdersRaise an order from a won quote, move it through its statuses and switch between the views your products add.
- CatalogueFind where products, schemas, imports and pricing rules live, and which products bring each view.