Couriers
Record your carrier accounts, dispatch consignments against them and see what each one carried and cost this month.
Updated 23 September 2026
- Why
- Whoever holds the carrier accounts needs the consignments, the tracking and the spend in one place.
- What
- The Couriers view at
/app/route?view=courierslists your carrier accounts with this month's consignments, packages, spend and on time rate. - How
- You add each account once, then record the consignment reference and cost when you dispatch a delivery by carrier.
Add a carrier account
- Step 1.
Open
/app/route?view=couriersand choose Add carrier (admin and above). - Step 2.
Pick the Carrier and fill Account and Services offered in your own words (next day, pallet, timed).
- Step 3.
Set the Default package kind.
- Step 4.
Paste the carrier's own Tracking address with
{reference}where the consignment number goes, then Save. - Step 5.
In the list, type a consignment number into the Tracking column and choose Test to check the link.
No tracking address ships prefilled. An invented tracking address is an invented fact, so the link renders only from the one you enter.
Dispatch by carrier
On a delivery with the means Carrier, choose Dispatch and record the carrier, the Consignment reference and What the carrier charged. The carrier's own label comes from the carrier's system.
What works with each carrier today
| What | Status |
|---|---|
| Royal Mail, Parcelforce, DPD, DHL Express, DHL eCommerce, UPS, FedEx, Evri, DX, APC Overnight, Palletways, Pall-Ex, The Pallet Network (TPN), Palletline and Fortec | Template: record the consignment by hand; the tracking link renders from your template. |
| Any other carrier | Add it as Other carrier and work the same way. |
| A connector that books, labels and tracks on its own | Roadmap, with no date. |
Without a connector, a consignment's state is whatever a person records on the delivery. The Spend by carrier card shows only what you entered, never an estimate, and On time counts only consignments with both a delivered time and a promised date.
Related
- The delivery lifecycleRaise a delivery from an order and move it from pending to delivered, knowing what each step does to the order and the stock.
- RouteTake a confirmed order to the door: deliveries, runs, loading, vehicles and couriers.
- Connecting other systemsRead any integration's label correctly and pick the right path for a system that has no named connection.