The registry and the item lifecycle

Why

The same tool comes back, and only a lasting identity tells you what has already been done to it.

What

Every item you service is a record in the registry with one code, a docket, labels and its full history.

How

Register it at /app/servicing, then move it on with the one action its row offers.

Register an item

1. 1
   Step 1.

   On the Work view choose Register item.

2. 2
   Step 2.

   Under What is it, pick Choose from the catalogue or Not in the catalogue and describe it.

3. 3
   Step 3.

   Set the Service, the Customer and, if it has one, Max services, then Register.

More then Register from an order (or New job) registers an order's lines at once: say how many items each line represents and which service they run through, and the customer, the description and the product come across. Each item then links back to the order.

The code

An item's code is its serial: your Serial prefix, the year if you include it and a sequence, such as ABC-26-00147. Set the prefix under Document IDs in Settings then Organisation; numbers already issued never change.

The same code family marks other traced things with a type letter after the prefix: B for batch, P for package, J for job, D for delivery, L for stock lot and O for order line. A code with no letter, or with I, reads as an item.

The drawer prints it three ways: Print docket (A6, with the QR and the customer), Label 100x50 and Label 62x29. The QR opens /t/<code>; the Code 128 line carries the bare code for a wedge scanner.

The lifecycle

Lifetime and limits

At Max services the item reads Lifetime reached, and booking it in again needs an engineer's Override and book in, recorded on the timeline. A measurement outside the serviceability Limits asks the inspector to Mark not serviceable or Service anyway.

Mark not serviceable is permanent end of life: the item stays in the registry for its history and Reinstate is the only way back.

The drawer

Open any row for Overview, Steps, Cost, History, Documents and Links. History holds every status move and every station scan, with who made it.