Your own domain
Serve the customer surface on a subdomain of your own.
Updated 23 September 2026
- Why
- Some customers trust an address in your own domain more than one in ours.
- What
- The same customer surface on a subdomain such as
portal.yourdomain.com, with no website build. - How
- Add one CNAME record pointing at
cname.kabaido.ai, then attach the domain.
Available on Pro, Ultra and Max. On the Free plan the section says a paid plan can use its own domain.
Attach it
- Step 1.
In
/app/settings/customer-facing, under Your own domain, type the Domain and choose Save domain. - Step 2.
Add the record shown (Name, Type, Target) at your DNS provider:
portal.yourdomain.com CNAME cname.kabaido.ai - Step 3.
Choose Attach domain and wait. Retry any time.
The states
| State | Meaning |
|---|---|
| Not attached | The domain is saved but not live. |
| Attaching | Waiting for the record to propagate and the certificate to issue. The surface answers there as soon as the record reaches us. |
| Ready | Verified and serving your surface. |
| Failed | The reason is shown. Fix the record and choose Retry. |
Use a subdomain. An apex such as yourdomain.com cannot take a CNAME and is refused, as is any Kabaido host or a host your Commerce website already uses.
Remove detaches the domain. The path address and your Kabaido address keep working.