Getting help

Why

An answer should be one question away, in the place you already ask everything else.

How

Press Ask for help in the account menu or on the Support page, or just ask in Question mode.

Asking a question

Ask in Question mode. A question about how the platform works is answered from this documentation, with the articles linked beneath. A technical question about your work is answered from the engineering knowledge behind your industry.

Asking Kabaido for help never draws on your workspace's monthly usage.

When a person is needed

If the docs do not answer it, if your account needs a change or something looks broken, help prepares a ticket and shows you what it says. Nothing is sent until you press Open the ticket.

The Support page

/app/support reaches the team without asking first: Send a message opens a ticket and Book a call picks a slot from real availability. Use it for your account or billing, data that looks wrong, a bug, or a quote for a Commerce website, a design module, a wizard or a machine build.

Your tickets sit there too, open ones first. Open one to read it, then Mark resolved, Close or Reopen.

What help is not

Help cannot read or change your data and cannot change your plan. Questions about your own records belong to the AI area's other capabilities, which read your workspace through your own role.