Support and availability

Know how to reach us, what each plan's support includes and what we do and do not promise about uptime.

Updated 23 September 2026

On this page

Why: You should know before you need us how to reach us and how quickly we answer.
What: Help in the AI area, tickets, email and calls, with support that grows with the plan.
How: Ask in the AI area first; open a ticket or book a call when a person is needed.

How to reach us

Help in the AI area, and tickets on the Support page. See Getting help.
Email hello@kabaido.com, which reaches the same team as a ticket.
Book a call from Contact, which shows real availability.

Support by plan

Plan	Support	Help wiring up integrations
Free	Docs	Not included
Pro	Email support	Not included
Ultra	Priority email support	Included
Max	Priority support with a named contact	Included

Reply times

A person reads your message and replies, usually within one working day. That is a target we hold ourselves to, not a contractual response time; a contractual one belongs in an Enterprise agreement. Priority means we work those tickets before the rest of the queue.

Availability

We work to keep the service available, fix faults promptly and give reasonable notice of planned maintenance. There is no uptime guarantee unless an Enterprise agreement states one, as the Terms of Service set out.

We do not publish an uptime percentage, because we do not yet measure one you could rely on.

Reporting a security issue

Write to hello@kabaido.com and a person reads it. The process is on Platform and payment security.

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