Website quotes
See every price a visitor builds on your website as a live quote, from first configuration to order.
Updated 10 November 2026
- Why
- A basket that never became an order is still a customer telling you what they wanted.
- How
- Open Live quotes on the Commerce Overview or
/app/quotes?source=website.
How a website quote behaves
- There is one open quote per site and visitor. Each activity replaces its lines with the basket plus the line being configured, repriced by the store's own rules.
- The quote links its customer when the visitor is signed in, gives a contact at checkout or places the order.
- A contact travels only when checkout starts and an order number only when the order is placed. Browsing carries neither.
The stages
| Stage | Meaning |
|---|---|
| Configuring | The visitor is pricing a line and the basket is empty |
| Basket | Lines are in the basket |
| Checkout | Checkout has started |
| Ordered | The order was placed: the quote closes as ordered |
The stage is the furthest point the visitor reached. An open quote with no activity for 30 days closes as lapsed.
The Live quotes panel lists what visitors priced in the last few hours, newest first, each with its stage and value and a link to the quote. A signed in buyer sees their own quotes in their website account.
Related
- Web ordersFollow a paid website order from payment to delivery and refund it when you need to.
- The Commerce workbenchWork your website from the platform: live activity, content, orders, buyers, enquiries, the blog, checklists, settings and connections.
- How the site and the platform fit togetherUnderstand what is shared between your website and your workspace and how a change in one reaches the other.