Store settings
Set the store's own details, delivery promises, carriage, emails, price display and returns policy.
Updated 10 November 2026
- Why
- The store speaks for your business on every page, email and purchase order.
- How
- Open Settings in the workbench at
/app/commerce/settings; admins and owners edit.
| Section | What it sets |
|---|---|
| Store details | The legal and trading names, company number, addresses, customer phone and email and the VAT number that name the business on every page, email and purchase order |
| Delivery | The dates the store promises at checkout: the order cut off in UK time, the dispatch days, the lead days, the courier transit days and any closed dates. Bank holidays are skipped |
| Carriage | The carriage charges the store adds at checkout, in pounds ex VAT |
| Order emails | Who receives each purchase order and the name and address store emails are sent from |
| Price display | Whether the store shows prices ex VAT or inc VAT by default |
| Returns policy | The returns policy the store shows to buyers |
The customer email in Store details is the reply-to on every store email, on the contact page and in enquiry replies. Until it is set, store emails have no reply-to.
A store that sells blades welded to length also has a Weld tables section, which prices the weld by blade width.
To confirm
A value loaded at the build as a launch default is marked To confirm. Ticking the confirmation when you save a section clears its marks.
Saving a section pushes it to the store and the section shows whether the store has taken it.
Related
- ConnectionsConnect each service the store runs on once, then take the store live on your domain.
- The Commerce workbenchWork your website from the platform: live activity, content, orders, buyers, enquiries, the blog, checklists, settings and connections.
- EnquiriesAnswer and close the enquiries your website receives.