Web orders
Follow a paid website order from payment to delivery and refund it when you need to.
Updated 10 November 2026
- Why
- An order placed online should be an ordinary order, not an email to retype.
- How
- Open Orders in the workbench at
/app/commerce/orders.
How an order arrives
- An order appears the moment the payment clears, never before.
- It is created through the same order core as every other order, so it takes your numbering. It keeps the site's own order number as the reference the buyer knows.
- The prices the store charged are kept exactly. Your workspace prices the same lines again at the order's time and any difference is flagged on the order, never applied.
- A line whose SKU is not in your catalogue stays a manual line. Delivery is its own line.
Moving it on
An order is Paid, In production, Dispatched, Delivered, Return requested, Part refunded and Refunded. Filter the list by status or search a site order number, an email, a name or a company.
| From | You can |
|---|---|
| Paid | Mark in production or mark dispatched |
| In production | Mark dispatched |
| Dispatched | Mark delivered or record a return request |
| Delivered | Record a return request |
Every move is recorded on the order's history with who made it and any note. Sales and above move an order on.
Refunds
- Refund takes a reason and an amount in pounds and pence, up to what is left to refund. Admins and owners refund.
- The refund goes through the store's own Stripe account, so that connection must be in place.
- A refund that leaves a balance marks the order part refunded; a refund of everything marks it refunded.
- A repeated submit refunds once.
Related
- Website quotesSee every price a visitor builds on your website as a live quote, from first configuration to order.
- ConnectionsConnect each service the store runs on once, then take the store live on your domain.
- The store catalogueManage what the store sells: products, variants, prices, sell state and stock by length.