Production
Service Centre
Service Centre runs the work you do on the customer's own property, from the item arriving to the item going back.
One endmill moving through the Service Centre: booked in at intake, inspected, then in service, with the counts on the strip moving with it.
In service, and the strip counts move with it
What it does
It can register the item with a scannable code, move it through the benches your workflow declares, price the job on what was found rather than what was declared, and turn the minutes between scans into real cost and visible margin.
- Give your customers a clear account of where their items are, what was done and why it cost what it cost.
- Its rules decide what is asked, surcharged, refused or defaulted before anyone types anything, so the quote is right the first time.
- Built for reconditioning, coating, calibration and repair.
In more detail
Your process, written down once
Service models declare the workflow, the item families it applies to, its steps against station groups, its price formula and standard minutes.
Scanned at every bench
Registration puts a traced code on the customer's item, and every station handover is a scan.
What each job really made
Minutes between scans become cost, and cost against price becomes margin per job.
Your workshop rules, applied every time
Rules decide what is asked, surcharged, refused or defaulted.
Who it is for
Who buys it
- Managing Director
- Operations Director
- Service Centre Manager
Who uses it daily
- Service Manager
- Workshop Supervisor
- Bench Operators and Grinders
- Goods In
- Internal Sales quoting service work
- Quality Manager
Who to involve
Bring in your Quality Manager early: scan level records on a customer's item are the audit trail they already need.
Where it works
- QuotesBrings this areaA service line priced per item, per kilogram or for the whole batch, with every parameter it assumed printed under the line
- OrdersBrings this areaA service line points at the customer's own serviced item, and fulfilling the order marks that item returned in its history
- ServicingBrings this areaThe work board, the registry, the service models, the rule manager and cost against time, as five views of one area
- StockAdds to it with both products on
Service models
- Tool regrind and recoatRegrind and recoat of solid shank tools, each tool marked, measured and priced on what inspection finds.
- Saw sharpening and retippingSharpening, retipping and body work for circular saw blades and bandsaws, tooth by tooth.
- Blade and knife regrindRegrinding of planer and profile knives and reversible inserts, with width and profile recorded.
- Wheel re-profiling and balancingRe-profiling and balancing on the bore cutter and hogger family, with run out measured before and after.
- PCD re-tip and regrindDiamond tip replacement and erosion on PCD shank tools and saw blades, balanced before they go back.
- Hob sharpening and recoatSharpening and recoating of gear hobs on the shank tool family, each hob confirmed before work.
- Toolholder restorationTaper restoration and balancing of toolholders, with a packaging line added to every job.
- Gauge and instrument calibrationCalibration of gauges and instruments through goods in, inspection, marking and a final check.
- Coolant managementSite visits to clean out and refill machine coolant systems, with no item registered.
- Batch surface treatmentCoating and treatment of parts in batches, weighed and counted in, priced per batch.
Integrations
If your system has an API, Kabaido connects to it: the Kabaido API and MCP server, webhooks in and out, a scheduled REST pull, CSV, or Zapier, Make and n8n. Custom connections are built to order.
- Template 7
- Via automation 3
- Roadmap 21
Show every integrationHide the list
- Tool management and presetting
- Grinding and reconditioning machines
- Measurement and inspection
- Quality, calibration and compliance
- Collections and returns
Built for these trades
Every product, every plan. Plans set usage and scale, never which products you can use.See pricing
Questions
- The job is repriced through the service model's own formula on what was measured. Past the re-price threshold, the customer approves before work carries on.More on Pricing
- Yes, with Commerce on: a customer signs in and sees their own items, where each one is and what was done.More on Commerce
- No. Labels print as a PDF carrying a QR and a Code 128 barcode, which a phone or a keyboard wedge scanner reads.More on Traceability
- Yes. Service models come ready for common work, and one written for your own process is built to order, quoted per project.More on Pricing