Platform area
Servicing: the work, the registry and the rules
Servicing holds the day's work, every registered item, the service models, the rules and the costing.
The Service Centre registry with 6 customer items, each with its serial, customer, status and times serviced against its limit.
Demonstration data
Why and how
- Why
- A service workshop needs one place for every item, its station, its rules and its cost.
- How
- Every view reads the same items and scans, so the registry, the rules and the costs agree.
What is in it
Work
Today's work, where every item is, jobs in progress and stations stacking up.
Registry
Every customer item by serial, with its customer, status, last event and times serviced.
Services
Each service model: its workflow type, steps, price formula and standard minutes.
Rules
Every workshop rule in one place: what it asks, charges or defaults.
Costing
Labour and machine rates and standard minutes in, cost and margin reports out.
The products that bring it
The parts it hosts
- TraceabilityOne code for an item's life, with the customer's own asset number held against it as an alias at the scan station
- PricingEach service model prices from its own definition, and cannot be switched on without a price output and passing tests
- CostingCost against time: labour and machine rates, standard against actual minutes per step, and consumables, per item
- DocumentsDockets, labels at 62 x 29 mm or 100 x 50 mm, and a batch sheet for a box of items
- Customer facingTheir own items: where each is, its steps, the next service date, decisions with each option priced, and a collection in one tap
- ActivityEvery move of an item writes its service event and its trace event together, in one function
- MonitoringWatchers set against any area that act when something changes
- PresetsA service model preset installs the centre, families, workflows, standard minutes and rules, all switched off until someone reviews them
It follows your products
- AI
- Quotes
- Orders
- Customers
- Servicing
- AI
- Sales
- Quotes
- Orders
- Customers
- Products
- Catalogue
- Stock
- Servicing
- Operations
- Route
- Growth
- Commerce
Questions
- Service Centre brings it. Commerce adds the customer's own view of their items.More on Service Centre
- Yes. A scan lands in the registry search, and a code that matches nothing offers to register it.More on Traceability
- An administrator or owner changes a rule. Everyone else reads the same screen with the controls disabled.More on Roles