Servicing: the work, the registry and the rules
Servicing holds the day's work, every registered item, the service models, the rules and the costing.
The Service Centre registry with 6 customer items, each with its serial, customer, status and times serviced against its limit.
What is in it
Every view reads the same items and scans, so the registry, the rules and the costs agree.
Services
Each service model: its workflow type, steps, price formula and standard minutes.
The Blade and knife regrind service model as its preset installs it: 7 stations in order, with one item going through them and the Service Centre status strip showing where it is at each. The stations: Goods in, Cleaning, Inspection in, Marking, Knife and insert grinding, Inspection out and packing, Ready and loading.
Inspection out and packing to Ready and loading: the item reads Completed
Rules
Every workshop rule in one place: what it asks, charges or defaults.
The rules the Blade and knife regrind service model installs, at the values it installs them with: Not economical, Re-price threshold, Per tool or per batch, Minimum batch.
Costing
Labour and machine rates and standard minutes in, cost and margin reports out.
Work
Today's work, where every item is, jobs in progress and stations stacking up.
Registry
Every customer item by serial, with its customer, status, last event and times serviced.
Comes with
Adds to it
Questions
- A service workshop needs one place for every item, its station, its rules and its cost.
- Service Centre brings it. Commerce adds the customer's own view of their items.More on Service Centre
- Yes. A scan lands in the registry search, and a code that matches nothing offers to register it.More on Traceability
- An administrator or owner changes a rule. Everyone else reads the same screen with the controls disabled.More on Roles