Messaging
Microsoft 365 and Outlook
Connect a Microsoft 365 or Outlook inbox and the agent reads new mail, opens requests and drafts branded replies.
Where it stands today
Works today
Kabaido code talks to the provider.
- What you get
- Work where your customers already write to you. An enquiry becomes a request without anyone forwarding it, and the reply threads on the original message.
- What moves
- In: new messages and their attachments through Microsoft Graph, classified as a request for quotation, a purchase order, a technical question or none. Out: the drafted reply, sent from the connected address so it threads in the customer's mailbox.
- What you hand over
- A Microsoft sign in on the inbox itself, with delegated permissions to read mail and send as that address. The token is held in a server only store and is never on a row a member can read.
Set it up
- 1Connect the inbox here and approve the Microsoft sign in.
- 2Choose review mode or direct sending, and the address drafts go to.
- 3Let the agent read from now on: it anchors on today and never backfills.
- 4Check the first few drafts, then decide whether to send directly.