The inspection queue

The Queue tab is the inspection workstation. Items move through columns by status: Intake, Inspection, Awaiting approval, In service and Completed, with Rejected and Returned available as filters.

Provisional pricing

A service can be marked subject to inspection. Items quoted under such a service carry a provisional price until someone measures them. The inspector screen is form first: open an item, the service parameters are pre-filled from the quoted values, you correct them against the real item and recalculate.

The delta approval flow

When the service is subject to inspection and the recalculated price moves away from the quoted price by more than your organisation inspection delta, the item goes to awaiting approval rather than straight into service.

1. An approval email goes to the customer contact with a diff table showing old against new parameters and price.
2. The contact follows an approve or decline link on the quote portal page.
3. Approve moves the item to in service. Decline returns the item.

Within the threshold the recalculated price stands and the item proceeds without asking the customer. The threshold is the line between a routine correction and a change worth confirming.

Reject and complete

Rejecting an item records a reason, such as cracked, undersize or not economical, with optional free text and a photo. The customer is notified and any existing quote line is voided or marked rejected. Completing an item increments its times serviced count, sets it to completed and then to returned once dispatched.