Items and serials
Track every physical item you process as a serialised record with its own history and lifetime count.
Every physical item you service becomes a uniquely serialised record in the Items tab. This gives each tool, gauge or wheel a stable identity you can scan, look up and price against over its working life.
The item lifecycle
An item moves through a fixed set of statuses: registered, intake, inspection, awaiting approval, in service, completed, returned and rejected. Returned items loop back to intake for their next service cycle, so one serial accumulates its whole history.
Serials
A serial combines your organisation prefix with the next serial number, for example KBD-26-00147. The prefix defaults to the first three consonants of your organisation name and is set once. The Items grid supports trigram serial search, and the search box accepts scanner input directly so you can find an item by scanning it.
QR dockets
Each item carries a QR code, generated in the browser, that encodes the platform URL for that item. You can print an A6 service docket as a PDF with the QR code, the serial, the customer and the service, so the physical item travels through the cell with its record attached.
Event history and lifetime counts
The item detail drawer shows its attributes, free application context and linked quotes and orders, together with a full timeline. Every status transition writes a service event with the actor and a payload, so the history is complete and explainable.
A lifetime bar tracks times serviced against the maximum. If you set a maximum and the item reaches it, new service requests auto-flag "lifetime reached" as a warning and require an explicit engineer override, which is itself recorded as an event.
Lifetime warnings do not stop work on their own. They require a deliberate override so the decision to keep servicing a worn item is always someone's recorded call.