Sales Engineer
Technical enquiries answered, quoted and ordered.
The Sales Engineer reads RFQs, purchase orders and technical questions and turns them into structured, priced quotes and orders against your own products, in the app or natively in your inbox. Every value is cited to its source and nothing is guessed.
What it does
Four jobs, one grounded engine
Each reads your data, cites what it uses and writes where you tell it. Nothing is invented along the way.
Reads your catalogue at scale
It matches every request line against your own products, millions of them, and cites the row it used.
Creates items in your ERP or CRM
Quotes and orders land in the systems you already run, through a REST API, MCP and signed webhooks.
Prices service work
Regrind, recoat and calibration jobs priced and tracked as serialised items with inspection workflows.
Structures a real RFQ
Send the last request you quoted and watch it become a priced quote, every value cited to its source.
Email agent
Natively in your inbox
AI for industrial sales, working where the enquiry already is. Connect an inbox and the Sales Engineer reads new mail as it arrives, drafts the reply and leaves everything else untouched.
- GmailLive
- Microsoft 365Live
- PhoneComing soon
- Connect with full OAuth
- An organisation admin connects a Gmail or Microsoft 365 inbox from Settings through the provider's own consent screen. Tokens are stored encrypted and you can disconnect at any time.
- Synced every five minutes
- Incremental sync picks up new mail every five minutes from the moment of connection. Mail already in the inbox before you connected is never touched.
- Classified before any model call
- Deterministic guards and your own include and exclude filters sort each message into RFQ, purchase order, technical question or none. A model is consulted only when the heuristics are uncertain, and reading and classifying never consume credits.
- The standard pipeline, attachments included
- Detected emails become requests that run the same Sales Engineer pipeline as the app, attachments and all: typed lines, catalogue matches, cited values and a clarification where something is missing.
- Replies in your branding, on the thread
- The drafted reply is threaded on the original message and carries your organisation's branding: the quote with its PDF and portal link, a clarifying question, a cited technical answer or a purchase order acknowledgement.
- Review mode until you trust it
- By default every draft goes to a review address you choose, never to the customer. When the drafts are consistently right, flip the inbox to direct mode and replies go to the customer with the quote marked as sent.
- A per-inbox activity view
- Every email the agent has seen is listed with its classification, its outcome and the credits it consumed. Anything the filters skipped can be processed manually from the same view.
Line priority
Every line resolves in a fixed order
Whether a request arrives in the app or by email, each line works through the same priority until it finds a true answer.
A catalogue product
The line is matched against your own products first, with a deterministic fit rating and the exact row it came from.
Your own designed custom products
If no catalogue product fits, the custom products you have designed and saved in the Design Engineer are tried next, each carrying its configured price and drawing.
A configured service
Then service work: regrinds, recoats and calibration priced from your own templates, or a fresh custom item configured from the request.
No match still returns a structured sourcing list of exactly what was asked for, never a failure.
At scale
It reads the whole catalogue, not a sample
The Sales Engineer matches request lines against your entire catalogue, millions of products where you have them, using schema-based product data and faceted search built for industrial scale. Every match carries the row it came from, so a quote is traceable to your own data rather than to model memory.
This is live today. It reads the catalogue, structures the request and prices the line, with every value cited to its source.
Into your systems
It creates the quote or order where you work
Live today through a REST API, an MCP server and signed webhooks over OAuth. You decide where each item lands.
An embeddable widget inside your ERP is coming
We are building a widget that runs the Sales Engineer inside your own ERP or CRM screen, so your team never leaves the system they already use. It is on the near-term roadmap. Until it ships, the REST API, the MCP server and the webhooks already write quotes and orders into those systems today.
Industries
See it on the products you sell
Four industry pages walk the Sales Engineer through real product territory: cutting tools, saw blades, machine knives and abrasives.
Questions
About the Sales Engineer
- What does the Sales Engineer do today?
- It reads an incoming RFQ, PO or technical question, structures every line, matches each against your catalogue at scale, cites the source for each value and creates the quote or order in your ERP or CRM. It works in the app and natively in a connected Gmail or Microsoft 365 inbox.
- How does the email agent work?
- An organisation admin connects a Gmail or Microsoft 365 inbox with full OAuth. The agent syncs new mail every five minutes, classifies each message deterministically before any model is called and turns detected RFQs, POs and technical questions into requests that run the standard pipeline, attachments included. Replies are drafted in your branding, threaded on the original message with the quote PDF and portal link. Review mode is the default until you switch the inbox to direct.
- What happens when a line is not in our catalogue?
- Each line resolves in a fixed order: a catalogue product first, then a custom product you have designed and saved, then a configured service. When nothing matches, the line comes back as a structured sourcing list, never a failure.
- Can it write into our ERP?
- Yes. Creating quote and order items in any ERP or CRM is live today through dynamic, documented integrations: a REST API at /api/v1, an MCP server and signed webhooks over OAuth. You choose where each item lands.
- Is there a widget inside our ERP screen?
- An embeddable widget that runs Kabaido inside your own ERP or CRM screen is on the near-term roadmap. It is coming, not shipping today. What ships today is the API, the MCP server and the webhooks that already write into those systems.
- Does it guess when a specification is missing?
- No. Every value carries a source span from your catalogue or the request. Where a value is missing it returns a clarification and a null, never a guess. Cite or abstain is the rule across the whole platform, in the app and in the inbox alike.
One platform
The other three modules
Quotes are one part of the journey from enquiry to machine. The rest of the platform carries it on, on the same account and the same credit balance.
Design Engineer
AI CAD for custom product sales: live 3D, real rules and prices that explain themselves.
Commerce
A fully managed website, online store and trade portal, wired into the same Sales pipeline.
Machinist
Custom machine interfaces on a screen at the machine. Arcline is the first preset.
Send the last RFQ you quoted
Start free and watch the Sales Engineer structure it into a priced quote, every value cited to its source.