Getting help
Ask the support assistant, read the docs, or open a ticket for the team, all from one place.
Support is its own area in the platform. Open it from the account menu at the bottom of the sidebar, next to Settings. It brings together the support assistant, the documentation and your tickets.
The support assistant
Type a question into the chat. The assistant answers from this documentation and its understanding of how the platform works, and it shows the related articles it drew on. It is a support tool only: it cannot read or change your data, and it will not stray off topic.
If the assistant cannot fully answer, if you need an account change it cannot make, or if you ask to speak to a person, it opens a ticket for the team and tells you the ticket number.
Daily allowance
Each plan includes a daily number of assistant messages. If you reach it, your next question is turned into a ticket so nothing is lost, and the allowance resets at midnight UTC. Paid plans include more headroom, and the Scale plan is uncapped.
Tickets and conversations
Your past conversations and your tickets are listed below the chat. Open a ticket yourself at any time with Talk to the team, and follow a ticket through open, in progress, resolved and closed.
Documentation
The Support area links straight to the documentation, with quick links to popular articles and every section, so you can read as well as ask.