Servicing
Servicing, from request to returned item
Regrinds, recoats, repairs and calibration have their own commercial logic: price calculators, inspection gates and items with lifetimes. Kabaido treats servicing as a first-class operation, not a quote line hack.
Service docket
HRT-26-00024
Ashworth Aerospace Ltd
Endmill regrind and recoat
Registered on quote
25 Apr, 09:00
Provisional price £13.40 recorded against the serial
InspectionWithin quoted band
25 Apr, 19:00
No reprice needed, the quoted price holds
Returned to the customer
26 Apr, 10:00
Closed at £13.40, as quoted
Serialised tracking
A register that knows every serial
Every item gets a serial and a QR docket, with full event history and lifetime counts. Filter the batch by status and the holds surface on their own.
The docket
A docket the item carries with it
Print the docket, attach it to the tool and scan it back in on its next visit. The serial keys the whole record: who owns it, what was done, what it cost and how many services are left in its life.
Serials sit alongside the items in your Catalog, so a serviced tool and the part you sell new share one vocabulary of attributes.
Service docket
HRT-26-00024
10 mm 4 flute endmill, Ashworth cell 3
Ashworth Aerospace Ltd · Endmill regrind and recoat
- Serial issued
- 25 Apr
- Returned
- 26 Apr
Lifetime and limits
Tools have a finite life, and a working window
A cutting tool can only be reground so many times, and only within a size range. Kabaido counts every service against the serial and refuses work that falls outside the limits you set, so a tool is never serviced past the point it should be retired.
Lifetime
HRT-26-0002410 mm 4 flute endmill, Ashworth cell 3
Ashworth Aerospace Ltd
Every regrind is logged against the serial, so the life left is real history, not an estimate. One regrind remains.
At 4 of 4 the next request flags lifetime reachedand needs an engineer's override, recorded on the item.
Limits
Diameter windowEndmill regrind and recoat
Reground only within the cell's working range
- Below 3 mm
- Retired: too little left to grind safely.
- Above 25 mm
- Declined: beyond the regrind cell.
Both are checked the moment a price is calculated, so an out of range item is caught at the quote, never at the bench.
Inspection workflow
Inspection changes the price, the customer approves it
Pricing is provisional until inspection. When the inspected price moves beyond the threshold you set, the item pauses and the customer is sent the recalculated price to accept before any work goes ahead.
Serial HRT-26-00015 is an HSK-A63 face mill arbor in for taper restoration. Inspection found taper wear deeper than expected, which pushed the price above the 10 per cent band, so the work paused and Holroyd Turbine Services was asked to confirm.
Every figure stays on the item's history: the quoted price, the inspection finding and the recalculated price waiting on the customer's decision. The same rules drive the Configure pricing engine, so quotes and service reprices come from one set of formulas.
HRT-26-00015
Awaiting approvalHSK-A63 face mill arbor, taper scoring
Holroyd Turbine Services · Toolholder taper restoration and balancing
- Quoted
- £63.00
- After inspection
- £74.34
- Change
- +18%
Taper wear deeper than expected; price moves above the 10% inspection band
Service configurators
How a service is priced
A service is a small configurator. The parameters are the only inputs to the price, the formula turns them into a figure in plain calc language and a worked example reconciles to the penny, so nobody has to guess how a number was reached.
Saved test cases run every time a formula changes and each version is kept, so a price quoted last quarter still explains itself. It shares the engine behind Configure pricing, so a serviced tool and a made to order part are priced by formulas you can read, test and edit.
Endmill regrind and recoat
Service configuratorParameters
Pricing formula
- base
- tiered(diameter, [[0,8.50],[6,10.00],[12,14.00],[20,22.00]])
- price
- round((base + flutes * 0.85) * faces + recoat, 2)
- lead
- if(recoat, 7, 4)
faces 1.0 OD only, 1.4 OD and face. recoat adds £4.50.
Rules
- Over 25 mm is beyond the regrind cell, so the request is declined before it reaches a quote.
- Subject to inspection: the price is provisional until the tool is measured, then reconciled against the same formula.
Worked example
Ø10 mm · 4 flutes · OD and face · strip and recoat
- Base price at Ø10 mm
- £10.00
- 4 flutes at £0.85
- +£3.40
- OD and face finish
- ×1.4
- Strip and recoat
- +£4.50
- Price
- £23.26
Priced over a 7 day lead time. Change a rate and every future quote moves with it.
Template library
Priced from templates you control
The same shape covers every domain: a regrind, a recoat, a calibration or a maintenance visit, each priced from parameters and rules you own. The preset pack ships a starting template for all eight knowledge packs; the sample organisation seeds these five.
- Endmill regrind and recoat
- The template behind the Eastfield batch above: every serial priced per item through the same formula engine, with lifetime counts on the record.
- Toolholder taper restoration and balancing
- The template that priced the HSK-A63 arbor, producing both the quoted price and the inspected reprice from one set of rules.
- Grinding wheel re-profiling and balancing
- Re-profiling and balancing priced from the parameters you define, with units, tiers and conditions.
- Gauge and instrument calibration
- Calibration work priced and tracked like any other service, serial by serial with full event history.
- Strip and recoat
- Strip and recoat through the same engine, with rules that block unsuitable work.
Price servicing the way you price the rest
Paste a batch of items in for regrind, get each serial priced from your templates, with holds surfaced where inspection moves the price.